About
A seasoned technology leader with over 25 years of experience, Balaji excels at driving transformational change and unlocking substantial business value through advanced AI, analytics, and enterprise architecture. He specializes in optimizing operating models, reducing costs, and leading digital transformations across diverse industries including SaaS, telecom, healthcare, logistics, and government, consistently building and mentoring high-performing teams.
Work
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Summary
Led complex AI and digital transformation initiatives for global clients, driving strategic impact, revenue growth, and operational efficiency across diverse industries.
Highlights
Led development of AI-driven growth and adherence models for a major U.S. pharmacy chain, optimizing patient outreach and improving patient outcomes through predictive modeling, demonstrating significant impact on health engagement.
Architected and deployed large-scale commercial analytics platforms for a U.S. bank, enabling critical next-best-action strategies, early warning systems, and customer retention models, directly impacting financial performance.
Defined and executed comprehensive GenAI strategy for a B2B information services firm, countering market disruption, unlocking new revenue streams, and building a self-funded roadmap for scalable deployment.
Spearheaded the successful deployment of a CO2AI tool across 100+ logistics warehouses, significantly enhancing ESG analytics, circularity tracking, and integration with digital twin systems for sustainable operations.
Developed and executed comprehensive Go-to-Market (GTM) strategies and digital customer segmentation for a telecom provider, successfully rolling out solutions across SOHO, SMB, and enterprise verticals via agile pods, driving market penetration.
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Summary
Provided expert consulting and architectural leadership for enterprise modernization and scalable solution development within IBM's Global Technology Services (GTS).
Highlights
Designed and implemented mobile and scalable solutions for GTS field automation, enhancing operational efficiency and modernizing enterprise capabilities.
Successfully converted complex monolithic systems into highly scalable, reusable architectures, significantly minimizing technical debt and improving system maintainability.
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Summary
Directed enterprise architecture and cloud migration initiatives for the U.S. Patent and Trademark Office, focusing on DevOps and cloud-native solutions.
Highlights
Led DevOps-driven cloud migrations and automation initiatives using AWS CloudFormation and Docker, significantly accelerating deployment cycles and improving infrastructure reliability.
Architected and implemented virtualized solutions and built robust cloud-ready platforms utilizing WebSphere, Tomcat, Puppet, and Jenkins, enhancing system agility and scalability.
Successfully implemented secure private cloud environments and developer sandboxes on AWS, Azure, and GCP, providing critical infrastructure for rapid application development and testing.
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Summary
Oversaw enterprise architecture and infrastructure optimization, specializing in cloud solutions and performance tuning for the U.S. Forest Service.
Highlights
Architected private cloud solutions leveraging OpenStack and Ubuntu, enhancing data security and operational flexibility for critical government applications.
Led comprehensive performance tuning, cloud migration, and CMS/Portal development using Alfresco and Liferay, significantly improving system responsiveness and user experience.
Managed WAS/WebSphere environments, developing automation scripts and robust backup/recovery operations to ensure high availability and data integrity.
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Summary
Provided enterprise architectural leadership for critical platform migrations and strategic SOA initiatives at Rackspace.
Highlights
Led the architectural design and implementation for Rackspace Foundation Portal, Identity Management (IDM), and Business Relationship Management (BRM) migration projects, ensuring seamless transition and improved system integration.
Developed comprehensive SOA strategies, agile frameworks, and portal solutions with Liferay, enhancing system modularity, reusability, and accelerating project delivery.
Skills
Cloud Platforms & Infrastructure
Hybrid Infrastructure, Bare-metal, Cloud-native, Containerization, AWS CloudFormation, Docker, WebSphere, Tomcat, Puppet, Jenkins, OpenStack, Ubuntu, Azure, GCP.
Artificial Intelligence & Machine Learning
GenAI Deployment, AI Governance, Ethical AI Principles, Predictive Modeling, Optimization Algorithms, ESG Analytics, Digital Twin Systems.
Enterprise Architecture
SOA Strategies, Agile Frameworks, Portal Solutions (Liferay, Alfresco), Identity Management (IDM), Business Relationship Management (BRM), Enterprise Modernization.
Data & Analytics
Enterprise Dashboards, Data Governance, Commercial Analytics Platforms, Alteryx, Tableau, High-value Analytics Use Cases.
Digital Transformation & Strategy
Operating Model Redesign, Cost Optimization, Go-to-Market (GTM) Strategy, Digital Customer Segmentation, Salesforce Territories Redesign, Decision-Mapping Frameworks, Agile Pods.
Leadership & Management
Transformational Change, Business Value Creation, Team Building & Mentoring, Strategic Planning, Cross-functional Collaboration, Problem Solving, Continuous Improvement, Organizational Knowledge Sharing, Psychological Safety.